Cabify Reviews

I accidentally cancelled a booked taxi journey and was initially charged for the journey as it was outside of the guideline hours for cancellation.
I immediately wrote to CS in the chat function and a lovely lady Yvonne dealt with me right away and despite the t&cs refunded me the charge.
Super impressed and surprised by this service. Usually use Uber / Free now but will def use cabify again after this excellent service.

If you lose something you will never see it again. They tell you the driver found it, but they don't put you in contact with them and then they just don't answer to you anymore. My ref number is 43716887, please answer

I planned a trip 6 30 in the morning to the airport and they cancelled it at 6 25...worst service ever!

I’ve never used Cabify but Cabify infiltrated my phone and inserted pop up into Google maps that disabled the app. THIS IS EVIL! Do not patronize a morally corrupt company. Had to delete google maps and reinstall.

This bolt company is a very bad company, they took my money double charge me and to refund,they said its going to 14 working days. Is a ver bad company, drivers are all rude, I hate this bolt and am not going to use them again never

No drivers available or even if they are they won’t take jobs or just cancel. Then left wondering whether would be charged or not. 6 weeks travelling around Ecuador, Colombia and Central America and wasn’t able to get a single cabify driver. Other well known app worked well when available in those towns and cities.

We used Cabify (taxi) in Valencia and they charged us twice. In the first instance the driver didn't show up and cancelled the trip and Cabify charged us. When we ordered a new taxi the same driver showed up and the result was that we were charged twice. I asked the driver if he can cancel the initial fee and he said that we will need to contact Cabify. I asked the driver if he can provide a phone number of the company and he said that there is no phone number and that we should wait for the trip to finish to be able to use the app and contact Cabify.

Very bad service in Sevilla.
I ask a car with a baby seat.
When the driver arrived he wasn’t even able to close the belt of the baby seat. He told me that it was the first time he was using it.
When I received the receipt I read that the 2€ of the baby seat were on me and moreover I had to pay 8 min extra time because of my late. In reality I was on time but the driver spent 8 minutes trying to fasten the seat belt.

I can't believe how negative are the reviews here! My experience (madrid) was excellent. Always on time, great customer service!

I am not sure about the other reviews but for me, I had the best experience with Cabify. Booked a 5.30 am ride to airport two days in advance and was assigned a driver. There was a change in driver the day before but this has not affected the experience at all. Driver was puntual and was friendly. We arrived at the airport with no issues. Would strongly recommend booking with this company, Just a note - this was for Cabify in Madrid.

Only place this worked was in the center of cities and at airports. I reserved twice (in advance) for airport runs which were canceled at the last minute. The second cancelation was the last straw. When I told them to delete my details, they tried to suggest I could just delete the app, thereby retaining customer records for their investors. The only was for this service to get better is for dissatisfied customers to insist on deleting their records. That way the company's investors can see just how bad things have got, and replace the management team.

Great driver and he tried his hardest. The app sucks if you're used to Uber. This simply tries to apply technology to historic cabbie culture and fails. Our ride was a block away from the app location and started charging extra time while we tried to find him using our gps Trying to understand way this is the first goto on the Google Maps app.

Lost my sunglasses in Seville.

Contacted the driver within 15 minutes but received no response.

Contacted Cabify within 30-40 minutes, they said they couldn’t get in touch with him … would email me back …

I’m now back in the UK, my hotel have agreed to post them to me if the driver leaves them at the hotel, but he isn’t keen to do so it seems …

… AND Cabify have said that I need to pay him €15 euros for him to return them.

In my opinion this is Extortion! I’m in disbelief that he won’t drop them at the hotel next time he passes nearby, and that Cabify haven’t encouraged him to do so, and are now asking to be reimbursed for my item.

I’ll wait to see if they can change my opinion of their company.

Their tagline is “own the city” sounds like they “own my sunglasses” now.



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Se comunicó con el conductor en 15 minutos, pero no recibió respuesta. Contacté a Cabify dentro de los 30-40 minutos, dijeron que no podían comunicarse con él... me enviarían un correo electrónico de vuelta... Ahora estoy de regreso en el Reino Unido, mi hotel acordó enviármelos por correo si el conductor los deja en el hotel, pero parece que no está dispuesto a hacerlo... … Y Cabify me ha dicho que tengo que pagarle 15 euros para que me los devuelva. ¡En mi opinión esto es Extorsión! No puedo creer que no los deje en el hotel la próxima vez que pase cerca, y que Cabify no lo haya animado a hacerlo, y ahora están pidiendo que se les reembolse mi artículo. Esperaré a ver si pueden cambiar mi opinión sobre su empresa. Su lema es "poseer la ciudad" suena como "poseer mis gafas de sol" ahora.

Unfortunately service which was previously great is now unusable.

Rather than get a pre booked driver ready at time of booking the service does not start looking for a pre booked driver until 10 minutes before pickup. Inevitably there is no one available and ride gets cancelled. Defeats the point of a pre book!!!

Customer services give a typically flippant response.

Requested a ride at Barcelona airport. The driver was nowhere to be seen. I double-checked with airport personnel that I was in the right place and the app even showed that I was in the right location.

The driver never tried to contact me and canceled the ride. I then get a charge for ten Euros for services not rendered. Customer service basically told me to pound sand and offered me a 15 percent discount on a future fare.

This has never, ever happened to me in the dozens of times that I have used Uber and Lyft.